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THE









                          RENT AL








                   PAYMENT                                                                                                   CUSTOMER PAYMENTS  /  RENTAL PAYMENTS
















                         PROCESS

                                                                                                                             WELCOME & ORIENTATION  /  TRAINING ROADMAP




























              Rental Payments                                       • It promotes good customer relations.
              The rental payment process is one of the most         • Helps to raise customer self-esteem.
              critical interactions you will have with your         • It is a starting point for identifying and solving
              customers. Proper handling of rental payments           payment problems.
              has several key results:                              • Provides opportunity for sales and referrals.


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         Drive_First_Gear_vF2-0_Day3.indd   178                                                                      7/9/2015   3:59:38 PM
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