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THE
RENT AL
PAYMENT CUSTOMER PAYMENTS / RENTAL PAYMENTS
PROCESS
WELCOME & ORIENTATION / TRAINING ROADMAP
Rental Payments • It promotes good customer relations.
The rental payment process is one of the most • Helps to raise customer self-esteem.
critical interactions you will have with your • It is a starting point for identifying and solving
customers. Proper handling of rental payments payment problems.
has several key results: • Provides opportunity for sales and referrals.
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