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ACCOUNT

MANAGEMENT

AT A CUSTOMER’S HOME

Now that you’ve had a chance to review the Forbidden Acts, let’s return to our scenario with Lucy.

When you arrive at a Lucy’s home, here are a few
reminders you should employ:

• Ring the doorbell or knock on the door, but never
pound or be overly aggressive in letting a customer
KNOW?
know you are there.
• Back up from the door a little so the customer does DID
not feel like you are “crowding” the doorway when YOU
they open it. It will help put them at ease.
• Stand to the side of the door after you knock, if
possible. Never enter a customer’s home unless you
• Recognize that someone may be home, but they have been invited in by someone you have
may choose not to respond.
verified is at least 18 years old and lives
at that address, even if the customer
appears to have moved, the door is
open, and Rent-A-Center’s merchandise
is all that is left. Instead, report this
immediately to your store manager.

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