Page 96 - Crisis in Higher Education
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70  •  Crisis in Higher Education
                     Attributes of Higher Education That Each Customer Believes Are Highly Important a
                          Service to the  Economic   Earn 4-Year   Prosperity   Academic   Degree and   and New   Rigor and   Earn 4-Year  Academy that   Pursue   Innovative   High  Degree and  Supports Research   Graduate   Products  Standards  Get a Job and Teaching  Degree  High   High   importance  importance  High   High   High   High   importan




                               Teaching   Enhancements  High   importance  High   importance  High   importance  High   importance  High   importance





                             Basic and   Applied   Research  High   importance  High   importance  most organizations interact with universities.










                  TABLE 4.2      Customers  Students  Third parties   Parents, other family   members, and friends  Government  Higher education  Organization that hire   graduates  a
   91   92   93   94   95   96   97   98   99   100   101