Page 9 - MAGICS ANUAL REPORT 2015-16

ELDER LINE

Aim

Ÿ To provide a national telephone help-line service for older people and their care-givers,
families and friends
Ÿ To provide a referral system to other national and local sources of information, advice, and
help
Ÿ To develop and support a network of local advice services for older people, their care-
givers, families and friends
Ÿ To develop and distribute a range of information materials for older people

Strategic Objectives

Ÿ To create a shared understanding and commitment to the development of information for
older people from the major organizations involved in the field throughout Ernakulam
Ÿ To provide consistently high quality information to older people throughout Ernakulam from
the Elder line service for Older People;
Ÿ To develop networks, signposting and referrals processes undertaken by the help-line and
by other organizations for older people in Ernakulam;
Ÿ To improve the standard of information and advice given by older people's organizations
throughout Ernakulam;
Ÿ To establish resources for older people and older people's organizations to support them in
information and advice giving;
Ÿ To develop information for older people through new and innovative working relationships
between Government and other organizations throughout Ernakulam; and
Ÿ To respond to the experience of older people and develop services in line with their
expectation and needs.

Project Aim Achievement Till Date

Ÿ Started a telephone help-line service for older people and their care givers, families and
friends elder line 04842707023.
Ÿ A manual for referral system to other national and local sources of information, advice,
and help is developed and a full time committed call manger is appointed for addressing
the need.
Ÿ Developed a support network of local advice services initially in maradu municipality,
about 33 support groups are formed and in each group 6 to 8 members are present for
older people, their care givers, families and friends.
Ÿ A range of information materials for older people develop and distributed.

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