Page 16 - The 10 Most Innovative Startups in Travel 2019
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our customer is king and our team    Complete control over                Travel Triangle etc. We know
        goes out of their way to ensure that   experiences                        that our outreach can be limited
        the customer experience is good.                                          at some point in time and hence
        This is reflected in our social media   Deyor Camps does not work with    work with companies within the
        ratings which are really high. Our   any intermediaries or DMCs in the    travel fraternity to ensure that our
        customer retention rate is really    market. In all the locations that we   experiences are being reached out
        high and most of the customers       are present in, we have directly     to as many people as possible. Our
        who have traveled with us come       contracted with all the local        content has been admired by people
        back to us for a new location or     vendors and have also set up a local   globally and has been the key
        refer their friends to us.           office there. This gives us complete   decision maker for over 32% of our
                                             control over the experience as all   audience so far. It is very expensive
                                             these vendors are carefully chosen   to send our content team to offbeat
                                             by us. Also, removing multiple       locations and create beautiful
                                             layers of intermediaries lets us     cinematographic content, but the
                                             offer extremely competitive prices   returns are enormous and hence
           We at Deyor                       to our valuable partners.            we are happily investing in this

                “
           Camps have                        So whether it is a travel agent      space. Also, we are systematically
           been operating                    looking to send their client or a    expanding to new territories based
                                                                                  purely on increasing demand.
           in offbeat                        school looking for an outing or      Our research team has been
                                             a corporate looking for a MICE
           locations within                  event, we have these solutions to    doing a fantastic job in helping us
                                                                                  understand consumer needs and the
           India for most                    benefit them and keep making them    consumer on the other hand sees
                                             look to travel with us again.
           part of our                       Extraordinary strategies             us a reliable company to book their
                                                                                  travels again and again.
           journey so far.                   While product differentiation,       Our work on making the
                                “            multiple region presence and         We at Deyor Camps have been

                                                                                  industry better
                                             brand building have been helping
                                             us stay ahead of the curve, we
                                                                                  operating in offbeat locations
                                             are heavily focused on executing
                                                                                  within India for most part of our
                                             the right collaborations with
                                                                                  journey so far. Our trips usually
                                             other companies like Tripoto,
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