Page 21 - Business-9

Sample answer:
I begin my request for re-schedule by first apologizing for any possible inconvenience that I
might be causing my client. Then, I give my honest reasons for the re-schedule request. I also
adjust to the availability of the client.

1. You have set a meeting with your company staff in a different area. This meet-
ing required you to make travel plans and adjust your other appointments
within the week. However, you were told that the meeting is re-scheduled
on another date. Unfortunately, you can’t make it on that date because of
the reasons below. Request for a re-scheduling of appointment and suggest
a date when you are available.

a. previous appointments set
b. travel arrangements to be made

Sample answer:
Hello! This is Tanya of Silver Line Corporation. I was supposed to have a meeting with the mar-
keting staff on September 25. However, I’ve been told that this meeting has been re-scheduled
to October 2. I’m sorry, but I cannot make it on the new meeting date. I have carefully set my
appointments to make way for the September 25 meeting. I have set these appointments on
the week after, that’s why my first week of October is full. I have tried re-scheduling these ap-
pointments, but my clients won’t budge. I have to understand their situations too. Besides, I
have to make new travel arrangements and unfortunately, all flights to Yosha are fully booked
because of a convention in that area during that time. I am now requesting for another re-
scheduling of meeting. I am available on the third week of October. Please inform the members
of the marketing staff, so that they can choose a particular date. Please inform me of the date
for this new meeting. Thanks for understanding!

2. You have to postpone an appointment tomorrow with an important client
because of the important reasons below. Do this in a polite manner. In clos-
ing, express your desire to set another appointment.
a. delayed international flight
b. error in hotel reservation

Sample answer:
Hello! This is Tanya of Silver Line Corporation. I have set an appointment with Mr. Cooper for
tomorrow, but I don’t think I can possibly make it. I’ll be traveling from Rangoon and my flight
to Hong Kong has been delayed due to bad weather. The airlines is not sure when flights will re-
sume. We have to wait for the weather to improve. According to the weather news, the weather
will not improve any time soon because of an approaching storm. This means that the one-day
hotel reservation I made in Hong Kong may have been given up. It was the only available slot
due to a convention in the place. I have to settle my accommodations first before attending
the meeting. I have several samples of our company products here and they have to be placed
in a secure place before I get off to any meeting. I hope Mr. Cooper will understand my situa-
tion. It’s really out of my control. I will be fine in a day or two. I hope Mr. Cooper will be able to
accommodate me in his busy schedule.

21