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Asking for company number

Operator: Front desk, may I help you, sir?

Smith: Yes, Could you please give me the number for the Korean International Trade Association?
Operator: Yes, the number is 9-6000-5114. You can dial direct from here. Please dial “9” first
from your hotel room. I believe it is in Sam sung dong.
Smith: 9-6000-5115, right?
Operator: No, sir. I will repeat it: it’s 9-6000-5114.
Smith: Sorry, I didn’t catch it the first time. You mean 9-6000-5114?
Operator: Yes, that’s right, sir. You may start making your call. Thank you very much for calling.
Smith: You’re welcome, and thanks so much too. (dialing) Hello, is this the Korean International
Trade Association?
KITA Operator: Yes, please go ahead. This is the Korea International Trade Association in Seoul.
Smith: Yes, I would like to get the number for the Exporting Information Department please.

1. What do you usually do if you want to get the number of a company or cli-
ent?

Sample answer:
I check the directory or ask for the following information from telephone operators. As a last re-
sort, I also check the company website and pamphlets because they usually present the num-
ber and other contact details of the company.

2. How do you keep track of all the contact information of your clients?

Sample answer:
I keep all contact information in a small notebook, which I carry around. I also save all these
numbers in my mobile phone and palmtop.

3. Have you ever lost a list of all the contact information of important clients
and companies? How did you get the contact information again?

Sample answer:
Yes, I once lost a phone that contained all the contact information of my clients, family, and
friends. It was indeed a traumatic experience. I had to recover all the numbers I lost by calling

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