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They can be very expensive, so I save them for the most important calls only. In such cases, then
I can say that they are really worth the expense.

1. You are trying to call London, but you have ended the conversation twice
already because of the reasons below. Ask the operator if this is normal and
request for a clearer line connection.

a. noisy and fuzzy line connection
b. the connection gets terminated

Sample answer:
Hello, operator. I have been calling London for several times now, but I had to end the call twice
because the line was very fuzzy and noisy. I could barely hear what my client was saying. I kept
on calling again, but the line was cut three times. Why is this so? Is this normal? Can you find
a better connection for me? I have to make that very important call and it has to be made im-
mediately. Thanks!

2. You have been attempting to reach a certain number, but the line is always
busy. You are a very busy person, so you ask the operator for the following
possibilities.

a. Other numbers to reach the office you want to call in Singapore
b. Have an operator make the call and call you up when the line is finally
available

Sample answer:
Hello, operator! I have been calling the number of an office in Singapore for forty-five minutes
now. This is the number of Modern Pro in Singapore, 9-9865-0234. I couldn’t get through be-
cause of a busy line and I have to attend a meeting in five minutes. Is there another way for me
to reach Modern Pro? Do you have other numbers? Is it also possible for you to keep on calling
the number until it’s finally free? When it is, can you call me up at 9-0345-7779 and connect me
to the office. I will greatly appreciate it.

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