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It’s difficult to accommodate all requests that I get because I also have to attend to my other
duties. Nevertheless, my secretary has been informed to screen all requests and if they are im-
portant, they are accommodated on a first-come first-served basis.

1. You are the person in charge of a showroom of your company’s line of new
computer applications. A client wishes to see you and ask about the follow-
ing information. Prepare to answer the client.

a. warranty for the installation of the applications
b. availability of a trial version of the applications

Sample answer:
Good morning, Ma’am. I’m John and I’m the one in charge of managing this showroom. I un-
derstand that you want to know more about the warranty of our applications and the avail-
ability of a trial version of our applications. Our company offers a range of warranties that cov-
ers from one-month to a year. You may choose a warranty package that suits your needs and
convenience. You may avail of this online or you can also do it over-the-counter in any of our
offices. In fact, we can process that for you here. With regard to our trial version, you can down-
load it from the Internet through our website. I hope that I was able to answer your questions.
Just approach me anytime you want to know more about our products. Here is my calling card.
You may also visit our website for more information.

2. You are the one-in-charge of the technical department of your software
company. The representative of your client wishes to see you about the
complaints below. How would you, address these complaints?

a. viruses damaging the efficient performance of the applications
b. hanging of some applications after a short time of use

Sample answer:
Good day, Ma’am. I learned that you have some concerns regarding the applications that your
company purchased. I heard that you had some virus problems. Let me present some solu-
tions for your problem. You may want to re-install the anti-virus that came with the software.
Sometimes, problems arise because the anti-virus was not correctly installed. You also have to
update the anti-virus regularly, every day if you can, to ensure that all upcoming viruses are
accommodated by the anti-virus system. I will ask a technician to go to your office to do these
things. He will also check the problem regarding the hanging of the software. There may be
some inconsistencies or incompatibility with the system, hence the hanging. Our technician
will look into the problem. Rest assured, Ma’am, that we will do everything that we can to
help you with your problem. Don’t hesitate to contact us whenever you need our help. Thanks
again.

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