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Sample answer:
We are dealing with sensitive computer spare parts, so we are very careful about the packag-
ing. We use a special kind of bubble wrap to put them in. And then we use a special kind of
plastic to cover the whole thing. We use paper to fill in the space in the sturdy box that we spe-
cially order from China. Our packages are also labeled “fragile” and we ask for special handling
of our merchandise.

1. You want to have three boxes of computer spare parts delivered to a city
in Germany. Pretend that you are talking to a shipment service and inquire
about the things below.

a. rates for shipment
b. handling procedure
c. promptness of delivery

Sample answer:
Hello! I am calling on behalf of Generation X Pro. We are interested to acquire your services in
shipping 10 boxes of computer spare parts to Munich, Germany in a week’s time. May I ask for
your shipment rate for a cargo weighing 5 kilos each? Our cargoes are highly sensitive. What
measures do you take to protect fragile cargoes? Do we have to pay extra for careful handling?
How long would it take you to make the delivery? Is one week enough? Do you pay for damag-
es due to late delivery? Thanks for your time. I hope you’ll be able to answer all my questions.
2. You are talking to the supplies officer of your client. You are informing him of
delivery details of the order that they placed. Think of specific details about
the information below.

a. Delivery date and estimated time
b. Authorized person to receive the shipment
c. Checking of shipment
d. Notifying the office upon arrival

Sample answer:
Hello, Mr. Von Trapp! I’m glad to inform your order is now on its way to your head office. The
arrival of the 10 boxes of computer spare parts will be on October 15 in the afternoon. Please
make sure that anyone from your supplies office will be present to receive and inspect the de-
livery. They should make sure that all 10 boxes are delivered safely. Your authorized person is
requested to open all 10 boxes in front of the delivery guy and inspect the merchandise inside.
We have paid extra for the careful handling of the items, and we want to be assured that they
reach you in a perfect undamaged condition. Once everything is checked and well, please no-
tify our office. Thank you very much and we hope that we can work again in the future.

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