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Sample answer:
Yes, people will always remember you well on your very first encounter, so you had better be
careful not to fail and give a wrong impression that you might regret.

3. How do you feel every time you introduce yourself to somebody new, espe-
cially if it’s in your office/company?

Sample answer:
It depends on the situation, if I’ll be introducing myself to my higher officials, of course I’ll be a
bit nervous same as if I’ll be introduced to the girl whom I really like.

1. You’re working as a tourist guide for Happy Smiles Tours. Today, you’re sched-
uled to meet your new client Miss Roh Sho-lien at the Mexico City Interna-
tional Airport (Spanish: Aeropuerto Internacional de la Ciudad de México or
AICM), also known as Benito Juárez International Airport.

Sample answer:
Hello! Good day, I’m Sylvia Cervantes; I’ll be your tour guide here in Mexico. You can also call
me Sylvia for short. Aren’t you Miss Roh Sho-lien from Malaysia? It’s so nice to have you around,
Madam. I’m so happy to meet you. Thank you for choosing our company as your travel agency.
I can guarantee you that you wouldn’t regret your vacation here. Happy Smiles Tours is the
best traveling agency here in Mexico. Come on, I’ll drive you to your hotel, the Camino Real,
You must be very tired. It’s just the right time for you to check-in. Enjoy your vacation with us
here in Mexico!

2. You’re a private teacher of Kumon learning center (a tutorial Company) and
you’re requested by Mrs. Holman to be a private tutor for her only son, Mat-
thew. She called you at the Director’s office yesterday and arranged a meet-
ing with you. You agreed to meet her at the Director’s office today.

Sample answer:
(Director speaking) Good afternoon Mrs. Holman! How do you do today? I want you to meet
Miss Ellen Robinson, (Miss Robinson on Mrs. Holman) I’m pleased to meet you Madam. The
director left for a while to provide them privacy, and then you finally said, “What can I do for
you, Ma’am?” I’m very honored for the recommendation, and I’m pleased that your son has re-
quested for me too. However, right now I’m having trouble with my schedule. I’ll see what I can
do about that. Anyway, Matthew has one of my best students, and I want to help him out with
his lessons very well. Ok then, Madam. I guess I’ll just let the director know about my decision,
and you can just call her again tomorrow. It’s been nice talking to you Mrs. Holman. Thanks for
dropping by and good day!

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