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Unit 9

Do you have an appointment?

Receptionist: Hello Ma’am, welcome to Heaven Resort! Good morning, may I help you?
Supplier: Yes good morning, is Miss Eugene around?
Receptionist: May I know who is on the line?
Supplier: Ma’am, I am Uriel from Candy Pastry Shop, I was wondering if your boss is
around. May I talk to her?
Receptionist: Oh Ma’am, I wish you could, but do you have an appointment with her, if I
may ask?
Supplier: Honestly, I don’t, but I was wondering if I can talk to her even for a while.
Could you help me out?
Receptionist: I’m afraid I can’t Madam, because she isn’t here right now.
Supplier: I see. When is she coming back? Is she on a business trip or somewhere?
Receptionist: Well, actually Ma’am, she’s at the Holy Child’s Cathedral right now. Don’t
you know that it’s her wedding today?
Supplier: Oh, is that so? I haven’t heard about that. Well, may I know when is she coming
back?
Receptionist: She would probably be here in 2 week’s time. If you like, you can leave a
message, and I’ll relay that to her once she calls.
Supplier: Oh, no, don’t bother. I think I’ll just have to wait for her to come back. Thanks
for your help anyway. We’ll go ahead.
Receptionist: No problem, Ma’am
Supplier: Thanks! Bye!

1. Are you the enthusiastic and hospitable type of person who is capable of
being a receptionist?

Sample answer:
Yes, I am. I grew up in a family of artists and musicians that is why I am used to talking and es-
timating people with out being shy.

2. Do you think that being efficient with your work is the key in gaining trust
from your co-workers and boss as a receptionist/secretary?
Sample answer:
Of course, I believe that I should always do my best not just because I want to impress people
but because I want to do quality work all the time as a receptionist/secretary.

3. Is it true that in order to be a good secretary, one must know how to serve a

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