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3. Do you have any unforgettable hotel experience before where you’ve
checked-in?

Sample answer:
Yes, it was at Hotel Paradise. I was with my fiancé, and we’re at the reception when I unbeliev-
ably saw my dad together with another woman and 3 kids.

1. Your parents are having some marital problems and they are planning a di-
vorce. You actually believe that they really haven’t fallen out of love. For that
main reason, you want them to realize this, so you’ve made a hotel reserva-
tion in Alam Puri Villas for your family in one of the most romantic places in
the world, Bali Indonesia. Upon your arrival you said:
Sample answer:
Good morning, I’m Miss Gwen White and I’ve made a reservation for 2 Deluxe Rooms. We wish
to check-in now; would it be all right? Yes, that’s the one for me; a single room and a large sized
bedroom for my parents. Oh yeah, mom! Haven’t I told you that you’ll be sharing the same
room together with dad? Can I have our room numbers please and the keys as well? I’ve chosen
a room for myself at the 8th floor while my parents will be having theirs at the 18th floor, right?
I think we’ll be checking-in for 1 full week since we want to experience living in a true Balinese
style, surrounded by the beauty of this wonderful island. Thank you so much, Miss! You can
hand over the other key to my parents as I prepare myself for my Sauna in the Spa. Mom, dad,
see you around.

2. It’s already 1pm, so you’ve finally decided to check-in at the traditional Ai-
glon Hotel in Paris, France, in bustling Montparnasse until you found out the
problem.

Sample answer:
Good afternoon, Ma’am, I’m Lizzie Montana, and I’ve reserved for room No. 26. My fiancé and
I really planned this vacation since we know that one of Paris’ liveliest cultural and artistic dis-
tricts is in Montparnasse. That’s why we chose Aiglon Hotel here in Paris, France. Well, we’re
so in love with the place and can’t wait to visit the top of the Montparnesse Tower. We heard
that it’s the only Skyscraper in the city. That is why we’ve chosen one of the 47 guestrooms
here which are decorated in a traditional French Country style with floral fabrics. Yes, he’s still
on his way. I will be checking in first; would that be fine? Here’s my credit card, my I.D. photo
and passport. Thanks for the keys! (Your phone rung) What? You’re not coming? Why would
you not come honey; you’ve promised me this vacation? You said you’d follow soon after your
conference! Don’t tell me that you won’t be able to follow because there’s no refund for early
check-outs! I’ll be paying an additional US$ 25 if I’ll cancel my reservation. Please, you have to
do something! You said that this night is for me, and we’ll finally have the time of our life.

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