Page 2 - Foton Warranty Policy & Procedures Manual (13122019)
P. 2
WARRANTY POLICY & PROCEDURES MANUAL
TABLE OF CONTENTS
1. FOTON WARRANTY STATEMENT 3
1.1 FOTON Obligations 3
1.2 Dealer Obligations 3
1.3 Owner’s Responsibilities 4
1.4 Warrantor 4
1.5 Force Majeure Exclusions 4
1.6 Expressed Limited Warranties 4
1.7 Exclusions of All Other Warranties 4
1.8 Judgement of Warranties 4
2. NEW VEHICLE WARRANTY 5
2.1 Warranty Period 5
2.2 Breakdown Assistance 5
2.3 What is Covered 5
2.4 Battery Limited Warranty 5
2.5 After Shipment Limited Warranty 5
2.6 Stock Vehicle Kilometre Limited Warranty (Pre-Delivery) 5
2.7 Obtaining Warranty Service 5
2.8 What is Not Covered 6
2.9 Consequential Loss 6
2.10 Scheduled Servicing and Maintenance Services 6
2.11 Wear and Tear Parts 7
3. REPAIR ORDER COMPILATION 8
3.1 Repair Order (Front Page) 8
3.2 Customer’s Signature 9
3.3 Repair Orders 9
3.4 Repair Coding 9
3.5 Lining Off 10
3.6 Additional Work 10
3.7 Parts Retention 10
3.8 Parts Return 11
4. TECHNICIAN’S STORY / WRITE UP 11
5. CLOCKING TIMES 12
5.1 Electronic Clocking Requirements 12
6. SUBLET REPAIRS 12
6.1 Emergency Repairs 13
Page | 1
