Page 3 - Foton Warranty Policy & Procedures Manual (13122019)

WARRANTY POLICY & PROCEDURES MANUAL

(TOC continued…)

7. PRIOR WARRANTY APPROVAL (PWA) 13

8. PRODUCT AND TECHNICAL REPORTS 13

9. WARRANTY CLAIM SUBMISSION 13
9.1 Warranty Claim Submission Time 13
9.2 Rejected Claim Appeal Process 14
9.3 Claim Number 14
9.4 Delivery Date 14
9.5 Repair Date 14
9.6 Mileage 14
9.7 Causal Part Code 14
9.8 Labour Operation Code 15
9.9 Actual Time Labour Operation 15
9.10 Parts Reimbursement 15
9.11 Parts Purchased Outside 15
9.12 NPN Parts 15
9.13 Paint Repair 15
9.14 Warranty Reimbursement 15

10. SERVICE CAMPAIGNS AND PROGRAMS 15
10.1 Change of Ownership 15
10.2 Campaign Claims 15

11. WARRANTY RECORDS 16
11.1 Claim Reviews 16

12. WARRANTY AUDITS 16
12.1 Audit Appeal Process 16
12.2 Audit Action Plan 17
12.3 Examples of Warranty Audit Anomalies 17

13. PARTS AND ACCESSORY WARRANTY 18

14. WARRANTY REQUIREMENTS 18
14.1 Technical Report List 18
14.2 Repairs Requiring PWA 18
14.3 Warranty Claim Guidelines 18

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