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“Run Your Account Like a Business” – Customer Relationship

ü Develops and Maintains Customer Relationship (Influence) Maps

ü Facilitates Top-to-Top Alignment and Communication

SCP SKILLS ü Attends and Coordinates Quarterly SAP/Customer Executive Meetings

ü Participates in the Steering Committee, PMO or other SAP Program related

meetings

ü Involved in Customer's Business and IT Strategy Discussions

ü Involved with Customer's Budgeting Discussions

ü Involved in Implementation Strategy Discussions

ü Conducts and/or participates in Joint Roadmap Discussions

ü Coordinates and Attends all SAP Demonstrations

ü Escorts Customer to all SAP Key Events

ü Has Access to Customer's Intranet and Email System

ü Maintains an Office at the Customer Site

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL | Scott Schwartzman, SCP Global CoE