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CONTENTS xiii

                             Summary /355                        Assessment of the Quality of the
                             Discussion Questions and Points to   Research Done /382
                              Ponder /356                          Nature of the Investigation /383
                             Exercise /356                       How Scientific Is This Study? /384
                             APPENDIX /357                       What Else Could Have Been Done?
                             Report 1: Sample of a Report         /385
                                      Involving a Descriptive      Domestic /385 India /385
                                      Study /357                 How Has the Research Facilitated the
                             Report 2: Sample of a Report Where   Decision-Making Process for the
                                      an Idea Has to Be           President of Cradle of Indian
                                      “SOLD” /361                 Handcrafts? /386
                             Report 3: Sample of a Report Offering  An Update on the Cradle of Indian
                                     Alternative Solutions and    Handcrafts at the End of 2001 /388
                                     Explaining the Pros and Cons  Case Study 2: Case of the Rise and
                                     of Each Alternative /363     Fall of Josus Apparel /388
                             Report 4: Example of an Abridged      Background of the Company /388
                                                                   The First Year of the Company’s
                                      Basic Research Report /366
                                                                   Business /389 The Changing Scene
                                                                   /389 The End of Josus Apparel /389
                                                                 Summary /390
                                                                 Discussion Questions and Points to
                             CHAPTER 14
                             MANAGERIAL DECISION MAKING           Ponder /390
                             AND RESEARCH /371

                             Scientific Research and Managerial
                              Decision Making /371
                               Purposive Research /373 Decision-  MODULE
                               Making Processes in Applying Results  A REFRESHER ON SOME
                               from Different Types of Research /373  STATISTICAL TERMS AND TESTS
                             Case I: Case Study of the Cradle of  /391
                              Indian Handcrafts /374
                               Background Information /374 The   Descriptive Statistics /392
                               Company in 1999 /375 Method of      Frequencies /393  Measures of Central
                               Operation /375 Some Issues That     Tendencies and Dispersion /394
                               Faced the Company in 1999 /376    Inferential Statistics /397
                                                                   Correlations /398 Relationship Among
                             The Consulting Team and Its
                                                                   Two Nominal Variables: χ Test /400
                                                                                       2
                              Approach /377                        Significant Mean Differences Between
                               Problem Delineation /377 The Team’s  Two Groups: The t-Test /401
                               Method of Approach for Collecting   Significant Mean Differences Among
                               Information /378 The India          Multiple Groups: ANOVA /402
                               Experience /378 The Customs Issue   Multiple Regression Analyses /403
                               /378 David’s Conversations with
                               Others /379 The U.S. Clients /379  Other Multivariate Tests and Analyses
                               Conversations with the Vice President  /405
                               Regarding Reallocation of         Analysis of Qualitative Data /407
                               Responsibilities When a New Manager  Managerial Relevance /409
                               Is Recruited /380 List of the Team’s  Summary /410
                               Recommendations /381              Discussion Questions /410
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