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viii CONTENTS

The Internet /42 Electronic Mail /43 Background Information on the
The Intranet /44 Browsers /44 Web Organization /59 Information on
Sites /45 Structural Factors and Management
Some Software Used in Business Philosophy /60 Perceptions, Attitudes,
Research /45 and Behavioral Responses /61
Groupware /45 Neural Networks /45 Literature Survey /63
CAM/CAD /45 Enterprise Resource Reasons for the Literature Survey /63
Planning /46 Data Analytic Software Conducting the Literature Survey /65
Programs /46 Identifying the Relevant Sources /65
Emerging Applications in Technology Extracting the Relevant
/47 Information /66 Writing up the
Handheld Devices /47 Interactive Literature Review /66 Examples of
Voice Technology, CD-ROM, and Two Literature Surveys /67
Relational Data Bases /47 Digital Problem Definition /69
Whiteboards /47 Group Examples of Well-Defined
Videoconferencing /48 Virtual Reality Problems /70
/48 Linkage of PCs to Electronic Managerial Implications /71
Devices /48 Ethical Issues in the Preliminary
Information Systems and Managerial Stages of Investigation /71
Decision Making /48 Summary /72
Data Warehousing, Data Mining, and Discussion Questions and Points to
Operations Research /49 Ponder /72
International Dimensions of Practice Projects /74
Cyberspace /50 APPENDIX /75
Data Storage and Surveillance /50 Section 1: Some On-Line Databases
Storage of Data Bases /50 Data Useful for Business
Security /50
Research /75
Managerial Advantage of
Section 2: Bibliographical Indexes /78
Technological Advancements /51
Section 3: APA Format for
Ethics in Handling Information
Referencing Relevant
Technology /51
Articles /80
Summary /52
Section 4: Referencing and Quotation
Discussion Questions and Points to
in the Literature Review
Ponder /52
Section /82
CHAPTER 4 CHAPTER 5
THE RESEARCH PROCESS: THE RESEARCH PROCESS:
STEPS 1 TO 3: THE BROAD STEPS 4 AND 5: THEORETICAL
PROBLEM AREA, PRELIMINARY FRAMEWORK HYPOTHESIS
DATA GATHERING, PROBLEM DEVELOPMENT /85
DEFINITION /54
The Need for a Theoretical
The Research Process for Applied and Framework /86
Basic Research /55 Variables /87
Broad Problem Area /57 Types of Variables /88 The
Preliminary Data Collection /58 Distinction between an Independent
Nature of Data to Be Gathered /58 Variable and a Moderating Variable /92