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CONTENTS











                             CHAPTER 1                           CHAPTER 2
                             INTRODUCTION TO RESEARCH /1         SCIENTIFIC INVESTIGATION /20

                             What Is Research? /3                The Hallmarks of Scientific
                               The Excitement of Research and Why  Research /22
                               Managers Should Know about          Purposiveness /22 Rigor /22
                               Research /4                         Testability /23 Replicability /23
                             Business Research /5                  Precision and Confidence /24
                               Definition of Research /5            Objectivity /25 Generalizability /25
                               Research and the Manager /5         Parsimony /26
                             Types of Business Research: Applied  Some Obstacles to Conducting
                              and Basic /7                        Scientific Research in the
                               Applied Research /8 Basic or Funda-  Management Area /26
                               mental Research /9                The Building Blocks of Science in
                             Managers and Research /11            Research /27
                             The Manager and the                   Deduction and Induction /27
                              Consultant–Researcher /12          The Hypothetico-Deductive
                               How to Locate and Select a         Method /29
                               Researcher /13 The                  The Seven-Step Process in the
                               Manager–Researcher                  Hypothetico-Deductive Method /29
                               Relationship /13 Values /14         Two Examples of the Application of
                             Internal versus External              the Hypothetico-Deductive Method in
                              Consultants/Researchers /14          Organizations /32 Review of the
                               Internal Consultants/Researchers /14  Hypothetico-Deductive Method /35
                               Advantages of Internal            Other Types of Research /35
                               Consultants/Researchers /15         Case Studies /35 Action Research /36
                               Disadvantages of Internal         Summary /36
                               Researchers /15 External          Discussion Questions and Points to
                               Consultants/Researchers /16
                                                                  Ponder /37
                               Advantages of External Consultants /16
                               Disadvantages of External
                               Consultants /16                   CHAPTER 3
                             Knowledge About Research and        TECHNOLOGY AND BUSINESS
                              Managerial Effectiveness /17       RESEARCH /39
                             Ethics and Business Research /17
                             Summary /18                         Information Needs of Business /41
                             Discussion Questions and Points to  Commonly Used Technologies in
                              Ponder /18                          Business Research /42


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