Page 160 - CHHA Binder 2.3.20

4/11/2019

Case Manager Knowledge

 Policies and procedures

 Community resources

 Cultural competency

 Collaboration with medical team and
external providers (e.g. managed care)

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Case Manager Activities

Based on current policy, case managers are
required to:

 Review referral information

 Review prior patient visit documentation

 Develop, implement and update plan of care (POC)

 Develop and oversee Home Health Aide POC (PPOC)

 Oversee all services

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