Page 5 - Indi-Reg User Guide

RUMAS Indi-Reg Desktop User Guide

Figure 1.1

1.1. Typical Indigent process flow

Figure 1.1 depicts a typical process flow for Indigent applications. It indicates that applications can be
triggered via various means.

In the picture above it originates from either new applications or could enter the system due to Revenue
Collection actions taken on the household (before it is known that the household might be Indigent). In the
latter case if the household does not tamper but also cannot afford to pay, then a process need to be
triggered to audit the household to establish the status and eventually register the household as Indigent.

Since the system is process flow based, it verifies the status of each step and if the step is successful the
system proceeds to the next required steps, otherwise the system will execute the unsuccessful step
indefinitely.

Each step is therefore executed until a person is eventually approved or declined. If the person is declined,
then the system will generate a “Declined” letter and the status will remain declined until the applicant visits
the municipal offices in person and motivates for re-registration.

The system checks all approved applications periodically against the validity period (stipulated in the Indigent
Policy) to determine whether the application has expired. Most municipalities approve the applicant for 12
month period, but it can also be 24 months or other periods (system configurable as per municipality policy).

Page 4 of 46 2019-01-08
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