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Part 2: Important Definitions in Business Correspondence

- You can put the postage stamp in the envelope's upper
right corner.

g- A letter: a written message from one person to another
usually put in an envelope and sent by the post.

• Example:
- The customer received a letter from British Air confirming

his booking.

h- A business letter: a formal letter utilised for a business-to-
business, a business-to-customer, or customer-to-business
correspondence. It is usually a letter from one company to
another, or a letter sent amongst companies and
organisations and their customers as well as other external
parties.

• Example:
- I need to write a reply to the business letter of Pearl

Tours.

i- A letter of introduction – an introduction letter: A letter
sent by one person to another, as an introduction to a third
party.

• Example:

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