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Part 2: Important Definitions in Business Correspondence
- Mr. John's letter of introduction includes a brief summary
of his newly opened travel agency.
j- A letter of enquiry – an enquiry letter "British English"
= A letter of inquiry – an inquiry letter "American
English": A letter sent to request information.
• Example:
- In his last a letter of enquiry, Mr. Connery wanted to
inform us about the latest tourism programmes.
k- A letter of booking – a booking letter = A letter of
reservation – a reservation letter: A letter sent by a
customer to book a type of service e.g. a hotel room, an
airline ticket, or participating in an event.
• Example:
- In her last letter of booking, Mrs. Green wanted to book a
ticket to Edinburgh.
l- A Letter of cancellation – a cancellation letter: A letter
sent if a customer wants to cancel an account or service
with another party or a company.
• Example:
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