Page 43 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

Quality assurance is a major subsystem of a foodservice
operation. It is defined as an activity, procedure, method or
program that will ensure the maintenance and continuity of
specifications and standards of a product during all stages of
handling, storage, processing, and preparation and will remain
unaltered until consumed. Quality assurance in the hospitality
industry focuses on setting quality standards and achieving
those standards through motivated employees' participation in
decision making and problem solving.

Kubu suggested quality assurance program in
Restaurant's consists of:

 The program should be well defined and understood by
all participants and supported by top management.
 Specifications for all ingredients and raw materials
 Standards for operation and maintenance of equipment
and facilities
 Involve on-going testing and monitoring of chemical,
physical, microbiological and sensory qualities
 Procedures for storage, handling, preparation and service
of food as well as for selecting suppliers, purchasing and
receiving