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Quality and Food Safety Management in Food
Service Industry
participation that results in increasing customer satisfaction and
loyalty and improved business results”.
Ishikawa who is considered the father of total quality
control (TQC) reported some advantages of implementing TQC
as follows:
1. To secure profit for the benefit of employees and secure
quality, quality and cost to obtain the confidence of
customer.
2. To build quality into products that can always satisfy.
3. To upgrade products and to raise profit.
4. To establish a health character for the operation to give it
a competitive edge.
5. To develop the most up to date products and to improve
quality assurance system.
6. To create a cheerful work place and show respect for
humanity through quality control circles with all-member
participation.
Quality circles are defined as “a group of four to twelve
people, usually coming from the same work area, who
voluntarily meet on a regular basis to identify, analyze and
solve their own work related problems and present solutions to
