Page 87 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

Some examples of aids that promote the transformation of an
organization to quality management include the desire to:

 Exceed customer requirements
 Improve the organization's image, employee morale and
communication
 Increase market size and share and profits
 Create best practices and a common mission
 Resolve problems before they become crises
 Standardize processes
 Improve the documentation of processes, products and
services
 Improve the design of processes, products and services
 Improve manufacturing and delivery of service
 Produce uniform products, at low cost and suited to the
market

A quality control department is assigned responsibility for
monitoring performance of areas such as manufacturing.
Quality control inspectors make periodic checks to ensure that
employees are working according to minimum standards for
quality performance. Responsibility for quality rests with
quality control department rather than with employees
throughout the organization.