Page 12 - DB Crisis Management Guide

 If you lose power, do not light matches or turn on electrical switches.
 If there was an explosion near the store, check for gas leaks. If you smell gas or suspect a leak, turn
off the main gas valve and evacuate the building. Contact emergency officials immediately to inform
them of the suspected leak.
 Once you receive direction from the Crisis Team, you may be requested to gather Team Members to
inform them of next steps.

 The Crisis Team automatically activates the crisis cascade process.
 Executive Team and Crisis Team meet to assess the situation and determine immediate actions. Stores
nearest to where the emergency occurred are the priority.
 VP Ops attempt to contact RODs/ROMs with information and specific actions, if necessary.

 RODs/ROMs attempt to contact Managers to provide information and specific actions, if necessary.
 The Crisis Team activates the Emergency Message Center.

PROCESS — LOCAL EMERGENCY OR CIVIL UNREST

 Remain calm. Your first priority is to get everyone to the safest place possible, including yourself.

 Once you confirm everyone in the store is safe, contact your ROD/ROM and provide as many details as
possible.

 The ROD/ROM will contact the Crisis Hotline and the Crisis Team will be activated.
 The Crisis Team will immediately develop a plan to best support your needs, to get assistance to your
store, and to help communicate with Team Member’s families, if necessary.
 Executive Team and Crisis Team meet to assess the situation and determine immediate actions for impacted
stores. Stores nearest where the emergency occurred are the priority.
 Gather Team Members to inform them of next steps, if necessary.

 Local authorities may give specific orders if the store is in the immediate vicinity of the emergency – you
must follow their instructions.

 Continue to keep televisions tuned to the news in order to receive updates. Remember, not all news that is
reported is accurate.

PROCESS — NATURAL DISASTER

 Ensure all preparation steps have taken place during a Hurricane Watch or Warning, or if your store is
located in a flood-prone or earthquake-prone area.
 Responses/actions will vary based on the type of disaster. Your first priority is always your safety and that of
your Team Members and Guests.
 When safe to do so, contact your ROD/ROM. The ROD/ROM will notify the Crisis Hotline and the Crisis Team
will be activated.

 The Crisis Team will immediately develop a plan to best support your needs, to get assistance to your store
and to help communicate with Team Member’s families, if necessary.

 Local authorities may give specific orders if the store is in the immediate vicinity of the emergency – you
must follow their instructions.

 Your ROD/ROM will provide you with specific post-storm cleanup guidelines based on the disaster.
 The Crisis Team activates the Emergency Message Center.
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