Page 71 - AA 2018_11

Consensus position are not delivering value for money The AAA says Australian airports international airlines, including
Anyone who has visited an airport in in airport services for international are customer-focused. seth accurate representation of what will
recent times is all too aware they have flights,” BARA said in its submission. jaworski be delivered for the prices paid,”
become more than simply a place to “There are underlying issues with BARA said.
get on or off a flight. management focus and the availability “BARA considers the disconnection
Among the boarding gates, luggage and quality of services for the prices from actual performance stems from
belts and premium passenger lounges paid.” the fact the airport operators are
are rows of designer boutiques and BARA surveyed its member ‘The financially insulated from their service
duty-free shops, as well as restaurants airlines for their views on airport delivery capability within a generous
bearing the imprimatur of celebrity management, service standards and commercial price-setting environment.
chefs, even swimming pools and movie representations, and value for money “The airport operators are
theatres. There is seemingly something in airport services at Australia’s four and obtaining the financial benefits of
for everyone to pass the time. major gateways of Brisbane, Perth, strong international passenger growth,
Ultimately though, airports at Melbourne and Sydney. operational but the commercial and operational
their core facilitate the movement of The results of the survey showed, challenges of this growth remain
passengers and cargo from one place on average, eight out of 10 airlines challenges of largely with airlines.”
to another. thought airport operators were not BARA said it supports A4ANZ’s call
On this front, the Board of Airline proactively doing enough to support this growth for a negotiate-arbitrate framework,
Representatives of Australia (BARA), their efficient operations while 69 per arguing it would “shift the emphasis
which represents 32 international cent did not believe they got value for remain from BARA seeking to improve upon
airlines that fly into and out of money in airport services. the unfavourable commercial terms
Australia covering about 90 per cent “The survey results signal a largely with put forward by the airport operator
of all international passenger services, significant disconnection between through protracted negotiations to
says airports could do better. the performance assumed by airlines.’ one where BARA could negotiate with
“The consensus position of member airport management and the actual the potential to achieve its desired
airlines is that the airport operators quality of services delivered to BARA commercial benchmarks”.

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