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ACE TRAINING
fail the sequence. Yet, some operators Bright spots on. In some cases, where a tool
continue to remain stuck in the past If we review a relatively simple is identified as missing, video
with low trust in their NTS training definition of human factors, the footage from the maintenance
system, continuing to require a The Complete Aircrew Training application can be defined as the facility can help identify if the tool
technical failure alongside poor NTS System utilises virtual reality minimisation of human error and has been misplaced and where it
to receive an overall fail, even if the to deliver experiential training, its consequences by optimising the is located, significantly reducing
NTS elements alone were well below including decision‑making relationship within systems between the risk of foreign object damage
expected standards. under stress. paul sadler people, activities and equipment. (FOD) from a tool being left in an
The experience of many aviators engine compartment. It creates
is they find human factors training a workplace culture aligned with
interesting, but it can lack the professional tool control.
practical tools to help optimise the » A purpose-built work platform that
performance of personnel. The has been further modified based
Toll Ambulance Rescue Helicopter on the feedback of the aircraft
Operations and ACE Training Centre maintainers.
provide many examples of embedded » A bird bath for washing helicopters
support systems that maximise team post-flight, removing deposits of
communication and situational salt water. It is linked to a mobile
awareness, such as: phone application, making it easy
» A Complete Aircrew Training for the crew to keep the aircraft
System (CATS) that utilises in good shape, day or night,
virtual reality (VR) to deliver particularly given the potential
experiential training, including impact of corrosive salt.
decision-making under stress. » Innovative Australian-designed
» Helicopter Underwater Escape work stations, including electronic
Training (HUET) that can replicate screens interconnected through a
sea state three, with a far more master display to ensure relevant
experiential setting surrounded information can be displayed
by waves, mist, 40 knot winds, to manage the myriad of tasks
thunderstorms (strobe lights, completed by the small support
thunderclap sounds). Many team. This includes rostering
previous HUET trainees have only across four bases, fatigue risk
been in stable swimming pools. management, refuelling, debriefs,
» An engineering tool control flight data analysis, liaison with
utilising automation to help engineering, base security, and
monitor and track the use of many more.
various tools across different » Appropriate crew rest facilities
aircraft. A licensed maintenance such as 24 rooms with ensuites
engineer swipes their identification to ensure fatigued crews can gain
card to open the toolbox, selects access to sleep prior to their drive
the relevant tools and allocates home. And if the pressure to be
them to the aircraft they’re working home remains too high, all crew
have access to taxi vouchers to and
from work to further manage the
risk.
The ability for personnel at all
levels to seek better, more efficient,
innovative ways of doing business
is clear. Contributing to this very
professional workplace culture is an
NTS program that goes well beyond
minimum regulatory compliance
by empowering all personnel to
understand how their own human
factors contribute to a culture
of professionalism, continuous
improvement and high-performance
teams.
Developing a culture of professional
excellence
As part of Toll’s vision for The ACE
Training Centre, Convergent Safety
was contracted to develop and deliver
the ongoing NTS training package.
Convergent Safety’s managing
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