Page 87 - AA 2018_11

ACE TRAINING

perspective and makes it all relevant, that underpin and enable the “To a large degree we have achieved
which makes it much easier as an establishment of high performance ‘People speak this goal but, like safety, this is a
audience to listen, participate and teams, while empowering all goal that requires continuous and
retain. Thank you Rick and Natalie.” personnel to truly believe in a drive up because relentless pursuit. We want to remain
And, “I’ve done many Human at all levels to establish a culture at the forefront of NTS training
Factors/CRM/MCC courses in the last of excellence and continuous they know and continue to make significant
10 years. This one was a great mix, the improvement. investments to keep this training
most enjoyable and involved that I’ve The ACE Training Centre model is it leads to highly relevant to our industry.”
done! CONGRATS!” one of the few that is truly integrated The following from a trainee
across other critical departments to action being encapsulates what can be possible
NTS and high reliability ensure actions are taken quickly to when delivering high quality training
Every organisation can benefit from address known or perceived hazards taken.’ that allows emergency medical
an integrated, experiential NTS and risks. This empowers personnel services teams to perform well under
program. Not only does the ACE to know they’re being heard and extreme levels of pressure:
Training Centre inculcate a culture resources are made available to “I was somewhat sceptical but can
of professionalism and continuous address known risks, including an say with confidence I am now alarmed
improvement for enhanced business investment in new ways of doing that in my 10,000-plus hours I had
efficiency, but the outcomes are business. People speak up because not undergone training on the system
aligned with high reliability. they know it leads to action being in such a realistic environment.”
Highly reliable organisations, such taken – increased knowledge of The ACE Training Centre is an
as Toll, are those that have less than human factors through NTS allows investment in excellence, empowering
their ‘fair share’ of failures despite: the root causes to be identified, and enabling future generations
» managing complex and demanding ensuring management at all levels are of emergency helicopter pilots,
technologies; kept well informed. aircrewmen, critical care helicopter
» meeting peak requirements and “Toll’s ACE Training Centre paramedics and doctors to continue
time pressures; opened its doors almost two years to protect our loved ones when
» routinely handling significant risks ago with a view to taking NTS training confronted with a crisis. It’s a true
and hazards; and to the next level and realising the testament to an investment in
» executing dynamic/intensely goal of providing world-class training professional standards.
interactive tasks. to the aviation and aeromedical Toll Ambulance Rescue
The investment in experiential industries,” ACE Training Centre Helicopter Service performs Do you have an example of contemporary, innovative
NTS programs ensures personnel general manager Scott Watkins over 2,500 missions per year. human factors training programs in operation?
understand the human factors puts it. mark jessop Tell us more at media@australianaviation.com.au.

NOVEMBER 2018 87