Page 32 - HPH News June 2017

The areas in which we are focusing
on over this and next quarter are:

• Upselling – Dinner or
Afternoon Tea, Another
Drink & coffee’s

• Be ME (with feedback

forms completed after
the experience)

• Be our Guest
• Short Burst Training

VUES survey is coming… a reflection on what we did! Sessions
• Support role
involvement for those
departments that are

not directly upselling

• Mapping the Guest
Experience

Plus our annual North to South Walk! We did it in
May too:

L’Horizon Beach Hotel & Spa