Page 9 - HPH News June 2017

Buxted Park Hotel

We currently have 129 on the books so only 8 more to go to reach our BHAG!

Mapping the Guest Experience

We’ve carried out 3 Mapping the guest experience sessions so far.
Our theme has been following the guest experience in the
restaurant.

Here’s a snippet of the things the team have learned:

• How important it is to work as a team
• There’s a lot more brand standards that I wasn’t aware of
• What a big role everyone has to play in the guest journey

• The importance of all the elements of the guest journey
• The importance of happy guests and staff at each stage

The Operations team have been out together
having fun bowling in the lead up to our busy
Summer wedding season.

Team menu tasting at Buxted

The Revenue team and operations had a full wedding menu tasting - chef prepared all
dishes on the menus in full and teams tasted to assist with
upsells and recommendations.

We tasted all items on the menu:

Chef prepared each dish
Each dish was photographed – to assist couples in
selections and also consistency in the kitchen
The aim was for team to be able to upsell and advise
couples better