Page 11 - HPH News June 2017

Central Support - Sevenoaks

Matt Ashton – Group Executive Head Chef

It has been a busy quarter within the F&B teams; here is an overview of what we’ve been
doing

New Menu Concepts
We have been working with Hendon Hall, Woodlands Park and New Hall to help increase
volume into their restaurants by introducing a less informal dining experience. We have
reviewed the menu content, pricing structure and the look and feel of the menu in line with
current trends. We have also taken the opportunity to revisit service delivery, etiquette and
upselling opportunities with the teams. We are looking forward to seeing how they perform
in the next few months.

Procure Wizard
Brexit is the biggest change for the country and will be for a long period of time. This has
resulted in the food market becoming unsettled and prices rising by the day. We have all
felt this in our own pockets each week when we do our food shopping. To help manage the
price changes we have had to become smarter on how we purchase and manage our
suppliers. This is why we have introduced Procure Wizard. The system will really be able to
help each hotel purchase effectively and keep suppliers on their toes.

ResDiary
All hotels have now built their F&B service areas into ResDiary which will assist with
effectively managing bookings diaries. ResDiary has also been added to our webpages to
allow guests to book tables either in our restaurants or lounges and in turn increase the
amount of covers. We have taken a snap shot below for the group and you can see that 9%
of our guests have booked online this week; 9% more guests than we had before.

Stanbrook Abbey
Our newest acquisition is a stunning hotel and we wanted the hotel to hit the ground
running quickly with Hand Picked standards and procedures. Restaurant, bar, conference
and breakfast menus have all been changed to reflect Hand Picked offerings. The food and
health & safety procedures have all been implemented with great success; the hotel has
received its first EHO inspection since Hand Picked acquired the property and received a 5
star food hygiene rating.