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THE HANDBOOK

Make sure each orientation attendee has their employee handbook in front of them so you can go through it
together . Briefly review the entire handbook, and make sure to clarify these points:

Our Guests
• Great hospitality over time guarantees success for our restaurant and our company
• Our employees genuinely care about people that come to our restaurant
• We are unwilling to lose even a single guest
• Everyone must deliver exceptional service to each and every guest
Equal Employment Opportunity
• We provide a healthy work environment for everyone
• There is zero tolerance for discrimination or harassment
• Problems are to be immediately addressed with a member of management, Regional Director or HR
Harassment Free Workplace

• Harassment in any form including verbal, physical, electronic and visual contact, threats, demands and
retaliation is unacceptable
Being a Hospitality “PRO”
• Always “on-stage”, everyone is watching our every movement and action
• We treat each other with fairness and respect at all times
• We offer the highest quality of professional service in town
• Guest satisfaction is of the utmost importance to us
• Always err on the side of the guest
• Stay aware . Never cut off a guest walking in the dining room
• We strive to fill our restaurants with smiling, friendly enthusiastic employees
Open Communication

• Every employee has the right to voice his/her concern

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Revised February 2014 16