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Group 1: Interactive Scenarios

1. Deleting a Destination
“I have a 2003 Cadillac Seville. I originally set a destination to my lawyer’s office, but I
decided I don’t want to talk to him today. How do I get rid of this destination?”

The agent should use the Guide to Step-by-Step Documents to find the Denso TSC Gen II
Navigation Step-by-Step Information, then go to Section I: Setting and Deleting
Destinations: Deleting a Destination and explain deleting a destination.

2. Setting a Destination by Voice Recognition
“I own a 2006 DTS. I like to keep both hands on the wheel when I’m driving. I would like to
think I can set a destination without taking my hands off the wheel or my eyes off the road.
Can I do that with this car?”
The agent should use the 2006 Cadillac DTS Navigation Step-by-Step Information
document, then go to Section III: Setting and Deleting Destinations> Storing Voice Tags
and explain how to store a voice tag.
The agent should then go to Section III: Setting and Deleting Destinations> Setting a
Destination through Voice Recognition and explain how to use a stored voice tag to set a
destination

3. Setting a destination with a palm device
“Hi, I hope you can help me with this. I have a lot of addresses in my palm device and I
would like to set a destination from it on the fly, without having to enter the data manually. .
. Oh yeah, I have 2004 CTS”
The agent should use the Guide to Step-by-Step Documents to find the Delphi
Tune/Select Knob (TSK) Navigation Gen III Step-by-Step Information document, then go
to Section III: Setting and Deleting Destinations> Setting a Destination through the Beam
Function and explain how to set a destination with a palm device.

4. Setting a destination by freeway exit
“I drive a 2006 SRX and I have been taking the scenic route through the Alleghenies. I just
went over to Punxsutawney where they have the ground hog, but I don’t want to get home
too late so I need to get to an exit on route 80. I don’t so much care which one but I don’t
know where they are. Can you help me see my wife and kids again?”

The agent should use the Navigation System Cadillac SRX, XLR Navigation Step by Step
Information document, then go to Section III: Setting and Deleting Destinations> Setting a
Destination by Freeway Entrance/Exit and explain how to set a destination using a
freeway exit.

5. Setting a destination by Intersection
“Hi, I’ve got a 2006 Lucerne and I’m lost in Seattle. If I don’t get down to the Flying Squirrel
at 49th and Genesee, I’m going to be hungry in Seattle. I’m supposed to meet my friends
there in half an hour. What am I supposed to do?” Page76
The agent should select the Navigation System 2006 Buick Lucerne Step by Step
Information document, then go to Section III: Setting and Deleting Destinations> Setting a