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Group 9: Interactive Scenarios

41. Configure Menu

“I drive a 2007 Chevrolet Uplander. I think I’ve pretty much caught on to the navigation
system, but sometimes when I’m driving I press one of the buttons to do something and I
can’t tell if it registered. Is there something I can do about this besides pulling off to the
side of the road and making sure?”
The agent should search for the 2007 Chevrolet Uplander manual and go to Features and
Controls> Configure Menu> Beep.
The answer is: Set the Beep Feature to on.
“With this feature on, a beep will sound every time a screen button is pressed on the
navigation screen. Select Off to turn the beeps off.”

42. Edit Route
“Hey, I’m planning a route from my home in Seattle WA to my girlfriend’s house in Rolling
Bay on Bainbridge Island in my 2007 Uplander. This thing you call a navigation system
wants to waltz me all the way down to Tacoma and back just to get there. Do you realize
that’s almost a hundred miles? It’s no good, particularly when I know there’s a perfectly
good ferry that’ll get me to Bainbridge in 35 minutes and I can have beer on the way. Her
house is only 10 minutes from there.”

The agent should search for the 2007 Chevrolet Uplander manual and go to Features and
Controls> Navigation Menu> Edit Route> Search Condition >Ferry.
The answer is: Search Condition: This screen allows you to select your route preference
by choosing from Fastest, Shortest, or Alternative route. By selecting the Fastest route,
you will be routed along main roads and highways, which does not necessarily mean it will
be the shortest route. This can be done for each destination and waypoint.
Ferry: This option allows the system to use ferries when calculating a route.

43. Vehicle Positioning
“I’m here in my 2007 Uplander, but my navigation system says I’m over there, two blocks
away. Well, I’m driving over there to catch up with it but it just keeps moving farther away.
Do you think I might catch up with it if I drove faster? Alternatively, is there some way to
convince it I am where I am?”
The agent should search for the 2007 Chevrolet Uplander manual and go to Features and
Controls> Vehicle Positioning.
The answer is: At times, the position of the vehicle on the map may be inaccurate due to
one or more of the following reasons:
The road system has changed, The vehicle is driving on slippery road surfaces such as in
sand, gravel and/or snow, The vehicle is traveling on winding roads, The vehicle is on a
long straight road, The vehicle is approaching a tall building or a large vehicle, The surface
streets run parallel to a freeway, The vehicle has just been transferred by a vehicle carrier
or a ferry, The current position calibration is set incorrectly, The vehicle is traveling at high
speed, The vehicle changes directions more than once, or when the vehicle is turning on a
turn table in a parking lot, The vehicle is entering and/or exiting a parking lot, garage or a
lot with a roof, The GPS signal is not received, A roof carrier is installed on your vehicle, Page90
The vehicle is equipped with tire chains, The tires are replaced, The tire pressure for your
tires is incorrect, The tires are worn, The first time the map DVD is inserted, The battery is