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Group 11: Interactive Scenarios

50. Adjusting Route Preferences and Preferred Roads [Step by Step]
“It seems like every time my navigation system creates a route it takes me past my ex-
wife’s house. Is there some way I can prevent this? It’s just too emotionally fraught for me
to go down that street all the time. Not only that, she might get the wrong idea if she keeps
seeing my 2005 Rainier”
The agent should use the Guide to Step-by-Step Documents to find the Delphi TSC Gen I
Navigation Step by Step Information document, then go to Section IV: Other Nav
Features> Adjusting Route Preferences and Preferred Roads. Then explain the procedure.

51. Restoring System Defaults
“I just got my 2006 Rainier back after I lent it to my brother-in-law, the jerk. Now all kinds of
settings are weird. Can I just get things back to the way they were when I bought the car
and start over?”
The agent should use the Guide to Step-by-Step Documents to find the Delphi TSC Gen I
Navigation Step by Step Information document, then go to Section V: Adjusting System
Settings> Restoring System Defaults. Then explain the procedure.

52. Guidance Mode and Map Mode
“My wife is a little more technical than I am. She set the navigation system in our 2006
Tahoe to show a list of turns rather than the map when displaying the route. How do I get
this thing back into map mode?”

The agent should use the Guide to Step-by-Step Documents to find the Delphi TSC Gen I
Navigation Step by Step Information document, then go to Section IV: Other Nav
Features> Guidance Mode and Map Mode. Then explain the procedure.

53. Caution Warning
“I have been using the navigation system in my 2009 Trailblazer for a few months now and
all of a sudden this warning message appears on the screen. Is this dangerous? Is
something going to blow up in there? Have I been hacked by computer pirates?”
The agent should search for the 2009 Chevrolet Trailblazer manual and go to Overview >
Getting Started
The answer is: None of the above
“Every fifty times the vehicle is started and the navigation system is turned on, the
CAUTION screen will appear. Touch the Next screen button for the map DVD information
to load.”

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