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robust economic growth and development in the country. bond and how do we get one?" (Jan 4, 2018), The Hindu,
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economictimes.indiatimes.com/news/politics-and- debt-npas-5218043 R

Madhya Pradesh starts providing doorstep delivery of govt docu-

ments within 24 hours

When Neetu Jindal, a Bachelor of Pharmacy (B Pharma) student, applied for a domicile certificate she had no idea
how long would it take to get it. At the kiosk, there typically was a long queue and a long waiting period but she could
not wait that long. Then, as she was filling the form, she was informed that she could get the document delivered at
home within 24 hours. Of course, she had to pay a little extra but it was a meagre amount. "It was delivered at my
home two hours later," she says.

Similarly, Jagat Singh Kushwah, a computer operator, needed an income certificate and a domicile certificate for his
children's school admission. The 38-year-old did not want to venture out because it would have meant a day's leave
from his private job. He had seen a video of the scheme's inauguration by Chief Minister Kamal Nath and applied
online.

"I registered with my Aadhaar number, followed the instructions and ticked the home delivery option," he says. He
paid Rs 100. He got the documents the next day. These youngsters are beneficiaries of the Dwar Praday Yojana, a
pilot project that was started in Indore last month.

Applicants living within the boundaries of Indore Municipal Corporation (IMC) get five types of documents - domicile
certificate, income certificate, birth certificate, death certificate and copy of Khasra-Khatauni (a land ownership docu-
ment) - delivered at their home within 24 hours of applying. They are required to pay just Rs 15 extra for the home
delivery of the document.

Indore's District Collector Lokesh Jatav said the pilot project was conceived in October and the central idea was to
improve government's service delivery. The administration has engaged a local courier agency, which delivers the
documents after collecting them from public service centres.

40 | 2020 | APRIL | BANKING FINANCE