Page 20 - Agent Handbook 9.14.21

Elead Status Codes

On each opportunity, we have sales status’ which references in which stage the deal is being
worked. Below is the list of Sales statuses we use and their description. Please make sure that we
are adjusting each sales status based on the guest opportunity.

GEC Sent to Store When you’ve sent information to the store and waiting for a reply

GEC Manager Review

This is a new lead and the guest is very interested. This will move their task to the
GEC Hot
top of your calendar.
GEC – NIM
(Not in Market) The guest has purchased a car already and states they are no longer looking.

GEC – BEW The guest has purchased a car and acknowledges that they purchased from a
(Bought Elsewhere) competitor.

GEC – NSL
(Non-Sales Lead)

GEC – NR
(Non-Responsive)

GEC – VNIS The VOI the guest liked is no longer in stock and they would like us to stop
(Vehicle Not in Stock) contacting them.

You have engaged with the guest and would like to end Cadence and continue with
Engaged
follow-up

No Engagement You have been unable to reach the guest after numerous attempts.

GEC End Cadence Cadence schedule has been completed

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