Page 18 - Agent Handbook 9.14.21
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8. ALL profiles should be maximized with PHONE EMAIL TEXT unless specified that they prefer a specific
way of being contacted which should be noted in the profile.
9. After cadence is complete meaning after every attempt to reach them during your 16 days
and they never contacted you back, that ends cadence.
10. You will then “GEC REVIEW” the lead Which then takes this profile off your calendar
11. When a guest does engage with you, that also ends Cadence. You are now on active follow-up under
your scheduled tasks, you will have a phone follow up scheduled rather than a Day 2 call or Day 4
email
11. You continue to follow up until either they come in until they ghost you and just stop responding, or
until we cannot reach a circumstance that would prevent them from purchasing.
12. Examples being cannot obtain financing, 200 credit score, etc. Once we know they cannot purchase
we GEC REVIEW. If you are still in follow-up, you continue to schedule tasks for you to follow up under
the appropriate times on your calendar for calendar management. You will schedule yourself tasks for
the days that you work or for a day that your buddy works in your absence.
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