Page 33 - Agent Handbook 9.14.21

why they did not buy. These should be done next because you may have the ability to get
them back in. The longer you wait to reach out to them the more opportunity they have
to go somewhere else and buy. By getting them back into the dealership you have given the
EGs another shot at selling a car (which gets you a sold) and gives you another Show called
a Be-Back.

7. No-show guests will be set on the days they did not show up. For example, if you set the
appt for 6/19 and they did not show they will still show on 6/20 as a task on 6/19 unless
moved by the EG and if that is the case they will also be set for the time that the appt was
for. These are important to pay attention to because they may have shown up but the EG
did not check them in. You still need to get credit for this appointment. If there are notes in
the profile from the EG to show they came in or when you call to follow up, they tell you that
in fact, they were in, you can send that profile to Agent Assistance have them correct your
show. If they did not show, this is a great time to have them reschedule and get them in.
Remember the longer you wait the more opportunity they have to buy elsewhere.

8. To get credit for an appointment

9. All appts you made the day before you are responsible for confirming and to do that you
can either go to your Month Activities and click on all the appointments listed and call if they
have the number or email and confirm their time, leave notes or you can go the
APPOINTMENT box on the right of Eleads and go through your appointments scheduled
and call each one. Either way, you need to check the white box to put
a response which is based on confirmation or attempt response:

10. Low funnel High priority should be next on your call list which would be under Today’s Task
and that is how you should set up your call times when setting your next task:

b. He is still interested, just had an objection, so I need to follow up and give a nudge to
get him in

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