Page 7 - Agent Handbook 9.14.21

Who should I call?

Brand Ambassadors (BAs)- These are your direct points of contact once you are in Production. The
BAs are the managers for your teams.
o Foryota-Bill Scarborough 214-457-6413 William.Scarborough@sonicautomotive.com

o Luxury-Roshan Patel 704-941-5565 Roshan.Patel@sonicautomotive.com

o BMW- Dustin Ferris 704-604-7444 Dustin.Ferris@sonicautomotive.com

Team Leads- Team Leads are your day to day go resource for when you need assistance with
leads, guests, appointments, or general questions before going to your BAs. They are also actively
involved in Auditing, listening to your calls and time clock corrections.
• Mike Ross 252-717-6304 Michael.Ross@sonicautomotive.com

• Phylicia Campbell 704-763-8238 Phylicia.Campbell@sonicautomotive.com

• Nik Maldonado- 704-437-7457 Nikolas.Maldonado@sonicautomotive.com

Training Team:

• Ray Farrow 704-534-3944 Ray.Farrow@sonicautomotive.com

• Casey Iglesias 704-713-8036 Casey.Iglesias@sonicautomotive.com
• Jaylan Ross

Agent Assistance and Traffic Management- Agent assistance is who you contact when you think a
lead should be moved out of your name (e.g. service lead, soliciation lead,etc) are requesting a
manual show or sale or requesting a fix to your time clock.

GEC.AgentAssistance@sonicautomotive.com

• Michelle Ferris,
• Phylicia Campbell

• Mike Ross

Workforce Manager/Schedule/Adherence-this position maintains the work schedule for all agents
– both Production and training.
o When you are in training – you will contact Casey/Ray regarding issues regarding
attendance.
o When you are in production – you will first ask your BA for time off and if approved the
Workforce manager enters it into the schedule.
o The Workforce manager provides a list of everyone’s schedule so you can see who is on
shift with you per day.

• Scott Montes Scott.Montes@sonicautomotive.com

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