Page 10 - Agent Handbook 9.14.21

Inbound Call Script

1. Thank you for calling ____________. My name is ____________. With whom do I have the pleasure of speaking?

2. (Hey, Hi, Thanks for calling, etc.) _________, which vehicle are you calling about today?

3. (Perfect, Excellent choice, Great, etc.), And where did you see that vehicle listed?

4. If Specific VOI: Excellent and what was the stock number listed on there?

5. A: And while I'm looking that up, in case we're disconnected, what is this the best number to reach you back
on?

B: Thanks, (Guest Name), and how do you spell your last name, I’m sorry?

Last Name:

6. If Vehicle is Available: (Verify correct vehicle is found with mention of interior/exterior color, at least)

This vehicle is still available, what time were you coming by to see it today?

7. If no last name yet, ask again here. And I’m so sorry, how do you spell your last name?

Last Name:
8.If Vehicle is NOT Available: While my system loads, what was it about this car that had you interested?

9.If Appointment is made: What is the best email to send your confirmation to with turn-by-turn directions?
Email:
10.If Appointment is NOT Made: What is the best email to send my contact information?

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