Page 79 - 2017, SEPT 24 - LIONS VS FALCONS - SHOP 1

Ushers

Supervisor
Question
1 Section/Location: 108 Staff Name: Tiffani Time: 12:13PM
Ms. Shopper approached the Usher at section 108 for directions to her seats in section 315. Tiffani was very pleasant and pointed Ms. Shopper in the right
direction.
2 Section/Location: 315 Staff Name: Sega Time: 12:37PM
Sega was at the entrance of section 315. She was able to guide Ms. Shopper to her seats. She also gave Ms. Shopper a roster card.
3 Section/Location: 315 Time: 12:40PM
The Usher (photo below) was ready to assist as fans were coming up the stairway. This photo taken before the game, shows whe was ready to assist.

4 Section/Location: 315 Staff Name: Tracey Time: 2:59PM
Ms. Shopper noticed Tracey was watching the fans and helping fans as they came up the stairs. Her focus was on the fans and not what was happening on the field.
Ms. Shopper felt she was very in tune to her sections. She had many conversations with fans, she was engaged.
RECOMMENDATIONS
1) The ushers were very polite and there was 2 to 3 at the section to assist fans, I would recommend keeping that staffing level to keep up with
demand.
2) I did not get asked to see my tickets to check my seats at all when entering into Section 226. I felt I should be asked to ensure I was in the right
location.
3) There was no mention of a Free Roster Card and I am still unsure as to what it is. It would be helpful if ushers were proactive and explained this to
you upon arrival or during conversation so that you feel like you are 'in the know'. I was in Section 226.

4) I believe that 1-2 more ushers per section might be helpful.

Woodward Avenue Travel (for client use only) Page 154 2017, SEPT 24 - LIONS VS FALCONS - SHOP 1 - Ushers