Page 76 - 2017, SEPT 24 - LIONS VS FALCONS - SHOP 1

Ushers

This 2017 2016 Variance
Question
Shop Y-T-D Final to 2015
131 Rate the usher on being friendly, polite & professional. 3.25 3.25 3.05 0.20

132 Rate the ushers level of helpfulness for any questions you had. 3.00 3.00 3.22 (0.22)
Rate the process of getting a Free Roster Card upon entering your section. Did you receive one? Was it crowded
133 3.25 3.25 3.00 0.25
waiting for one?
134 Rate the ushers handling of your seat locator when using Flash Seats. 3.25 3.25 3.38 (0.13)

135 Rate the usher on the checking of tickets when fans arrived in the section. 3.00 3.00 2.75 0.25

Rate the usher on their attentiveness as guests return to their seats. Do they acknowledge returning guests and
136 3.00 3.00 2.81 0.19
appear to check tickets of first time fans to the section?
137 Rate the ushers handling of seating or conduct problems with the fans. Was it done properly & professionally? 3.25 3.25 3.18 0.08

138 Rate your ushers knowledge about the location of pay phones, ATM, restrooms, first aid stations, etc. 3.25 3.25 3.31 (0.06)

139 Were you able to access the seating bowl with game day credentials? (For Supervisors only) 3.00 3.00 3.06 (0.06)

140 Were you able to access the seating bowl in sections other than yours? Were bribes accepted? 3.00 3.00 3.13 (0.13)

Overall score 3.13 3.13 3.09 0.04

Woodward Avenue Travel (for client use only) Page 151 2017, SEPT 24 - LIONS VS FALCONS - SHOP 1 - Ushers