Page 71 - 2017, SEPT 24 - LIONS VS FALCONS - SHOP 1

Ticket Office / Advance Ticket Office

This 2017 2016 Variance
Question
Shop Y-T-D Final to 2016
118 Rate the wait time at the outside Ticket windows. Was the process clear and organized? 3.00 3.00 3.19 (0.19)
119 Rate the ticket office attendant on being friendly, polite & professional. 3.25 3.25 3.44 (0.19)
Did the ticket window staff give helpful information when asked questions? Examples may include: Can you buy
120 tickets here for an upcoming Lions game? Are there any tickets still for sale for today’s game? (Do not base your 3.25 3.25 3.31 (0.06)
rating on the lack of availability of tickets)
121 Did you have to show ID and sign for your Will Call tickets? 3.00 3.00 3.25 (0.25)

122 Rate the attendant for knowledge of future events and friendliness. (Advanced Ticket Office inside #6) 3.25 3.25 3.25 0.00

Rate the Seat relocation process. Was it handled in a efficient and professional manner and the new seat location
123 3.25 3.25 3.30 (0.05)
was satisfactory. How long was the wait? (Advanced Ticket Window inside #4)
Call the Ticket Sales number at 313-262-2222 Option #1. Rate the knowledge and professionalism when asked about
124 3.25 3.25 3.21 0.04
Game Day Suite Rentals, Field Seats or Season tickets for the 2017 season.
Call VeritIx for tickets at 877-212-8898. Rate the knowledge and professionalism when asked about individual game
125 3.00 3.00 3.13 (0.13)
or event day tickets (Lions vs. Packers (12/31), Quick Lane Bowl, Monster Jam, etc.)
126 Go online at www.DetroitLions.com and rate the information and ease of process to buy tickets on the Ticket page. 3.25 3.25 3.13 0.13

When applicable, rate the registration and process of the Flash Seating Program. Did you have any problems in the
127 3.25 3.25 3.25 0.00
registration online, the scanning process at game entry or receiving your seat locator?
Download the Flash seat app on your smart phone. Rate the scanning of the bar code from your phone. Did the
128 ticket taker give you a seat locator with your Flash seats? Visit the Flash seat resolution tables to reprint a lost seat 3.25 3.25 3.29 -
locator.
Rate the ease of using the will call ticketing option to leave a set of tickets for another guest (outside at the Gate A
129 ticket windows before you enter the stadium). The person picking up the tickets please rate the experience and the 2.75 2.75 3.00 -
speed.
Visit the Sales booth at Section 111 and talk to the sales executives about purchasing future season tickets or a suite
130 3.25 3.25 3.00 -
for a game.
Overall score 3.15 3.15 3.21 (0.07)

Woodward Avenue Travel (for client use only) Page 141 2017, SEPT 24 - LIONS VS FALCONS - SHOP 1 - Ticketing