Page 144 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

Ticket Office / Ad

Question Shop

1 Section/Location: Will Call outside Gate A

Mrs. Shopper arrived at the Will Call office at 10:50AM. Two windows were occu

she could help her and Mrs. Shopper asked for her ticket. Helen asked for ID and

Shopper and left one in the envelope for Mr. Shopper to pick up later as he was p

envelope. In all, the transaction to under 5 minutes. Helen was pleasant and pro

experience.

2 Section/Location: Will Call outside Gate A
Mr. Shopper arrived at the Will Call office at 11:00AM. The waiting line was unor
Shopper with two people being helped at the window. Everyone had formed one
lines resulting in a 15 minute wait just to get to the ticket window. Audrey could
ticket. It appeared that there was so much writing on the envelope it could not e

3 Section/Location: 111 Ticket Window Inside
Mrs. Shopper asked Lucas about the new Loge seating. He explained it was sold o
options or even renting a suite for a game sometime during this season. Lucas wa
him on a future game.

Shop
1 Section/Location: Gate B
Using the Flash Seat app was very easy to get into the game, there was no issue w

2 Section/Location: detroitlions.com
Ms. Shopper searched for tickets on the detroitlions website, she found it is very

3 Section/Location: Veritix
Ms. Shopper called the Veritix number listed above and essentially went through
she was able to speak with someone. Once a person came on the line, she inquire
was at Ford Field. There was a bad connection so we had difficulty hearing one a

Woodward Avenue Travel (for client use only) Page