Page 145 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

dvance Ticket Office

pper 1

Staff Name: Helen Time: 10:50AM

upied but a third window was open with no wait. Helen asked Mrs. Shopper how

d quickly retrieved the envelope with the tickets. Helen gave one ticket to Mrs.

parking the car. Helen crossed out Mrs. Shopper's name and put his name on the

ofessional and easy to work with. Overall, Mrs. Shopper had a favorable ticketing

Staff Name: Audrey Time: 11:00AM

rganized and no one was there to direct it. There were 8 people ahead of Mr.

e line and as new people approached they didn't follow along and made their own

not locate Mr. Shopper's ticket and it took another 7 minutes before he had his

easily be found.

Staff Name: Lucas Time: 12:12PM

out for the year but seats might open up for next year. He suggested other seating

as polite and friendly and gave his card to Mrs. Shopper so she could follow up with

pper 2
Time: 12:40PM

with scanning. It was also very easy to transfer tickets to another user.

easy to navigate and purchase tickets.
Staff Name: Tau

the same menu options twice. Then she was on hold for about 5 minutes before
ed about the Lions/Bears game on December 16th. She confirmed that the event
another, would definitely choose to purchase tickets online over calling in.

e 72 GAME 1 - SUN, SEPT 24, 2017 - Ticketing