Page 97 - Deception at work all chapters EBook

138 Deception at Work

VERBAL

Content Syntax

Lies WORDS Topics
Omission
Tense
Inconsistency
Nouns and
pronouns

Detail Verbs

SUBJECTIVE Slips Adverbs

EMOTION ATTITUDE COGNITIVE

Transience Values
Face Speed

Limbs BODY Commitment

Torso Pitch
Space Micro-
expressions

Body language Paralinguistics

NON-VERBAL

Figure 4.2 Methods of detecting deceit

Experienced interviewers take a holistic approach, as shown in the light shaded area of Figure
4.2, when assessing the truthfulness of an explanation and look for incongruencies rather
than a single clue. This leads to far higher success rates in finding the truth. We suggest in
future you take this approach.

You already know how and when you are being told lies. This is the easy part. You just have
to consciously accept the reality. The following chapters explain the cunning plan necessary
for dealing with them.