Page 159 - MOE ENGLISH PR REPORT - AUGUST 2024

9/2/24, 5:05 PM Ministry of Economy and Telecommunications and Digital Government Regulatory Authority review Regulatory Legislations in organi…
• Maintaining the record of all marketing telephone calls made, in accordance with the form prepared by the
competent authority, to ensure that the minimum data and information on marketing activities carried out through
telephone marketing are provided and are not destroyed until after the expiration of the period specified by the

competent authority.

• Recording of marketing phone calls, with the need to notify the consumer of such registration at the start of
the call.

• Companies' adherence to the Code of Professional Conduct, in accordance with the model prepared by the
competent authority in the event that they consider the issuance of this Code, in order to ensure minimum ethical

practices in carrying out telemarketing activities.

• Adhering to the deadlines for making telephone calls - from 9 am to 6 pm.

• The Company's commitment to define its identity its identity and the purpose of communication at the
beginning of the marketing phone call.

• Disclosure of the source of telephone numbers and consumer data if requested by the competent
authorities.

• Not using unregistered or owned numbers of the licensed company in the country when making marketing

telephone calls.

Regulation of telemarketing companies

The cabinet resolution regulates the mechanisms for the operation of companies whose products and services are
marketed by telephone in the country by establishing several regulations that marketers must follow, namely:

• Do not use any marketing means that constitute unjustified pressure on the consumer to persuade him/her

to buy the product or service offered.

• Refrain from deception and misleading calls when marketing the product or service.

• Making phone calls must be made between 9 am to 6 pm.

• Do not re-contact the consumer if he/she refuses the product or service in the first call, or if he does not
reply to the call or terminate the call more than once a day, up to a maximum of twice a week.

• Automated communication systems are possibly used to market, publicize and promote products or services

provided by the company, in accordance with the provisions of this resolution.

• Consumers must be asked whether they want to complete the phone call before starting marketing, publicity
and promoting the product or service provided.

Implementation of the provisions of cabinet resolutions

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